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eCommerce Business Remote Working Tools

Written by Mohammad Khaled

Photo by Matthew Henry from Burst

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Working remotely has to turn out to be one of many hottest subjects lately as everyone seems to be stuck in their homes. But, believe me, remote working isn’t something new. It has been up and coming for a good couple of years. Now, with the current outbreak, businesses are “forced” to discover the world of distant working.

I consider that the long-lasting bias in opposition to distant working is passed by now, however, there are some nuances that some companies won’t pay attention to which might assist them absolutely make the most of the advantages of a distant working drive. A study done in 2019 summarizes the most important points distant staff are going through are struggling to unplug after their workday is over. This assertion can single-handedly present how productive a distant workforce can get.

Ecommerce companies might need a tricky time throughout this unprecedented state of affairs, nevertheless, it’s vital to not hand over and prosper by following some simple remote work techniques and instruments.

Tips for an Effective Remote Working Team

One of the distinguishing traits of a distant workforce is the dearth of the workplace. No tapping on shoulders, no espresso breaks, and no workforce lunches.  In different phrases, the dearth of a workplace signifies that communication is usually a severe concern. However, it doesn’t should be; with the correct setup, your workforce can talk even higher.

With the best instruments and the best mindset, groups can do a lot better job of speaking what they’re doing. Tools are straightforward and many however gaining the best mindset is somewhat trickier.

The greatest good thing about distance working to staff is versatile working hours. Everyone has their very own time of the day when they’re productive; having the ability to work when they’re on the peak of their efficiency makes them rather more productive and, in consequence, extra happy with their work. That’s in all probability why most distant staff wrestle to finish their workday.

Effective communication is the important thing to efficiently coordinating groups whereas they’re working versatile schedules. For instance, we at JotForm have core hours the place each workforce member must be on-line, however, how they are going to distribute the remainder of their workday is fully as much as them. This allows our teammates to have frequent work hours the place we will talk about pressing points, however, we’re additionally not restricted to a particular time interval in order that we work after we really feel like we’re the most efficient.

One different downside distant staff face is, particularly for those that earn a living from home as a substitute of workspaces (principally everybody proper now), that their each day lives get twisted up with their work. To stop this from taking place, it’s all the time a good suggestion to have a separate room or desk that’s reserved for solely working. This may sound ineffective however while you work the place you reside your mind doesn’t know when trying to be resting. So, you both find yourself continually checking your emails otherwise you begin slacking throughout your work hours. Both are there as the best issues a distant employee can face.

While distant working removes the necessity for a workplace, it is best to nonetheless present your staff with the correct gear. Helping them with establishing a house workplace, offering them with workplace provides, and naturally a pc to work on is often anticipated from you.

Remote Working in eCommerce

Remote working is rising and even without the present pandemic, it will nonetheless be rising. So, let’s go over how distant working applies to eCommerce companies in a world the place it’s not necessary, however, an excellent enterprise determination.

Ecommerce is a busy trade and, relying on your area of interest it may be fairly aggressive as properly. Providing across the clock assist, coordinating suppliers, holding observe of gross sales, advertising, and every part else it’s essential to do to achieve success requires your online business to be extraordinarily responsive, extra so should you’re globally lively. A regular 9-5 workplace schedule received’t lower it. Hiring from an area workforce received’t lower it both.

That’s the place distant working comes into the image. Apart from probably boosting the productiveness of your workforce, it permits you to faucet into a worldwide workforce, be lively in all time zones, and lower operational prices considerably. Maintaining a workplace, or in some instances, a number of workplaces might be fairly pricey. A distant workforce received’t be free in fact, however, nonetheless, it’s loads cheaper – particularly while you think about the decrease turnover charges distant corporations have. Not sustaining a workplace and reducing re-hiring prices can present your online business with a much-needed raise.

Top Tools for your Remote eCommerce Team

The prevalence of distant working rests on the number of digital instruments which can be out there. With the best set of instruments, companies are in a position to shortly shift to distant working. In truth, if companies weren’t in a position to swap to distant this shortly, the implications of the outbreak can be a lot, rather more extreme.

It’s vital to all the time keep in mind that instruments can solely be helpful if they’re utilized correctly, so none of those instruments will magically clear up all your issues, however with the best toolset and the best mindset, possibilities for you nailing it’s fairly excessive.

Communication Tools

Communication is every part of a distant workforce. And, when teammates can’t talk simply by visiting their colleague’s desk, a correct communication instrument turns into one of the crucial vital instruments you’ll be able to make use of. Most corporations already use these instruments, however, they go from useful to necessary in a distant setting. Successfully managing projects whereas working remotely might be the differentiating issue for holding your e-Commerce worthwhile throughout a disaster. 



I consider a lot of the world’s inhabitants is now conscious of a video communication platform referred to as Zoom. The service permits the customers to arrange video and audio calls, even webinars. Getting to know how to use Zoom is significantly straightforward, supposedly has fewer crashes in comparison with its rivals, and straightforward to combine with different providers, making it essentially the most broadly used video conferencing instrument.


Slack app

I don’t suppose that there’s an enterprise that doesn’t use Slack or an identical communication instrument, even when they aren’t distant corporations. Slack is a communication hub for groups the place you’ll be able to create channels for initiatives, departments, or simply enjoyable stuff. Slack comes with hundreds of integrations and is particularly helpful for assist and gross sales groups as you’ll be able to automate new tickets, leads, and so forth.



Discord began as a communication instrument for gaming, but it has developed considerably. Similar to Slack, its foremost profit is instantaneous messaging and voice chatting. You can create voice channels for every workforce the place individuals can immediately ask questions simply by talking or open video calls to shortly hop on a gathering. It principally permits you to create digital workplace areas. Discord is sort of fashionable amongst builders because it’s fairly straightforward to create bots that may execute varied duties.

Google MeetGoogle Meet

Part of the G Suite toolset, Google Meet (beforehand Google Hangouts) permits you to host bigger video calls, thus making it a superb instrument for conferences. It’s bundled within the G Suite bundle, so should you’re already utilizing the big variety of instruments it gives, it’s an excellent addition. You can create recurring conferences and naturally, it integrates with Google Calendars seamlessly. Simply create a gathering and everybody invited might be notified and see it on their calendar.

Microsoft Teams

Microsoft Teams

If your workforce is utilizing Microsoft Office 365 instruments as a substitute for G Suite, Microsoft Teams is a no brainer. Similar to Slack and Discord, it permits instantaneous messaging, video conferencing and on prime of that, permits collaboration on Excel, Word, and PowerPoint paperwork. It’s the proper hub should you favor Microsoft Office instruments over G Suite.

Collaboration & Management Tools

Collaboration is sort of equally vital as communication in a distant setting, as workforce members received’t have the chance to simply pull up a chair and go over a process or challenge. Fortunately, there are numerous instruments that make collaboration even simpler than pulling up a chair.

G Suite

G Suite

G Suite is the total suite of Google instruments together with Gmail, Google Drive, Google Docs, Google Sheets, and so forth.  All of those instruments are hosted on the cloud and are linked to Google Drive. So, groups can create their initiatives and entry them from wherever and anytime by way of their browsers.

Office 365

Microsoft Office

Microsoft Office is the unique collaboration hub; it combines the classics similar to Word, Excel, and PowerPoint. Combined with Microsoft Teams, it turns into probably the greatest collaboration instruments a distant workforce can use, as Microsoft Teams permits teammates to sync their work collectively and enter it remotely.



The Japanese Kanban technique is a visible manufacturing administration system and has made its approach to nearly any trade as one of the crucial efficient challenge administration strategies. Trello is the digital embodiment of the Kanban board. You merely create duties in a card format, add particulars, share information, photographs, hyperlinks, and (based mostly on the present standing of the duty) you’ll be able to transfer the cardboard to their acceptable spot. This makes it extraordinarily straightforward for individuals to maintain observe of their duties and the remainder of the workforce to remain in sync.



JotForm is a low-tech online type builder. It permits customers to create on-line varieties with minimal technical data. It’s additionally fairly a robust collaboration instrument as your teammates can formally request work or assist in their duties, report progress, and extra. It works particularly properly in eCommerce as provide chain administration and stock administration groups can use it to report their state of affairs. It may function as the bridge between your distant staff and subject staff. If your online business is coping with the healthcare sector, for instance, you may discover one thing helpful for your e-Commerce website from their telemedicine toolkit. JotForm can be used while you’re establishing your distant workforce, gathering what suppliers are wanted by your staff, or it may be used as a robust distant hiring instrument.

Monday is the last word challenge administration instrument, and its worth solely will increase with distant groups. It’s an instrument that makes it extraordinarily straightforward to create workflows. These can be utilized to trace and sync the work hours of your distant workforce, collaborate on initiatives, duties, and preserve observe of your entire workforce and challenge.

Time Doctor

Time Doctor

Don’t fear, massive brother isn’t watching you. Time Doctor is a time monitoring instrument that tracks which web sites you go to when you’re working and the way a lot of time you spend there. Some staff may consider it as surveillance, however, that’s not the aim of the instrument. It helps the person to trace their productiveness and simply see what distracts them and see how productive they have been within the final week, day or month to replicate upon it and enhance themselves. Automatically getting suggestions on their very own efficiency will assist staff sustain the motivation in a distant world the place getting first-hand suggestions from workforce members and managers isn’t that straightforward.



Buffer is a social media scheduling instrument that works exceptionally properly with distant groups. Your social media workforce can schedule posts to go stay at sure instances. They now not have to regulate their work hours or be in your time zone to run profitable social media campaigns. The remainder of the workforce can keep on prime of the social media calendar as properly.

To Conclude

So, that wraps it up. We tried to give you the simplest distant working instruments that may make the shift to distant working seamless. These loopy days might be considered as a demo of a distant working world. However, it’s all the time vital to keep in mind that, usually, the distant working expertise is drastically totally different than working from dwelling throughout quarantine. Most distant staff favor working from their properties, however, they will additionally go to a restaurant, a workspace, and even work whereas on a vacation. But nonetheless, these making attempt instances will cross, and I hope that the effectivity and advantages of a distant workforce might be extra widely known in consequence.

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About the author

Mohammad Khaled

I am Mohammed Khaled, I studied law, and I have been working as a lawyer since 2002.
My passion for eCommerce never stopped, so I read a lot of books and studied some courses about e-commerce and from here I started my journey as an eBay seller since 2016, and during that trip, I did not stop learning, hence I decided to create this blog to share my knowledge with beginners and professionals entrepreneurs.

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